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Welcome to the Auro FAQ! We're thrilled to have you join the Auro community. Let's jump in and answer any questions you might have.

Chlorine Filter

How does the chlorine filter work?

The Chlorine Filter contains a specialized gel with ascorbic acid that neutralizes chlorine, protecting your skin and hair. It removes up to 99.9% of chlorine and chloramine.

How long does one filter last?

Each filter typically lasts about 60 days. Factors like shower length and water quality can affect this.

Does it also remove other impurities?

While primarily targeting chlorine, the filter includes a sediment filter to catch larger particles, to ensure the smooth operation of the filter.

Will it affect my water pressure?

No, the filter is designed to maintain your existing water pressure.

Does the chlorine filter have a strong scent?

No, the filter features a subtle, refreshing fragrance designed to gently enhance your shower experience. It won't linger on your skin like a perfume.

Rust Filter

How does the rust filter work?

The Rust Filter uses high-quality polypropylene to trap rust and sediments, improving your water quality without affecting pressure.

How long does one rust filter last?

Each filter lasts approximately 60 days. Factors like shower usage and water conditions can impact this. You can also visually check the filter – the more you use it, the darker brown the filtering mechanism gets!

My water looks clear, do I need this?

Even clear water can contain trace rust and sediments. The Rust Filter ensures the cleanest possible water for healthier skin and hair.

Will it affect my water pressure?

No, the filter is designed to maintain your existing water pressure.

Shipping and Returns

Where do you ship to?

We currently ship within the UAE.

What are your shipping costs?

Next-day Delivery (orders placed before 10 pm): Free for a limited time

Free Next-Day Delivery on orders over AED 120

Same-Day Delivery (select areas): AED 35 (orders placed before 1pm)

What is your return policy?

We want you to love your Auro filters! That's why we offer a money-back guarantee for new customers on their first order. If unsatisfied, return within 30 days for a full refund. Contact to start the process.

Why Should I Care?

My skin/hair seems fine, why bother?

It's great that your skin and hair feel good! But even if you don't notice immediate problems, chlorine and rust in your shower water can have subtle, long-term effects. Think of it like this:

Gradual Impact: Chlorine dries out your skin and hair over time, leading to issues like dullness, irritation, or premature signs of aging. Rust can contribute to clogged pores and discoloration.

Prevention is Key: Using a shower filter is like taking out an insurance policy for your skin and hair. It protects your natural balance and helps prevent issues from developing in the first place.

Enhanced Beauty Routine: Filtered water allows your skincare and haircare products to perform at their best, saving you money in the long run and giving you even better results.

This seems expensive compared to regular shower filters.

It's true that some basic shower filters are cheaper upfront. But here's the thing: not all filters are created equal. Auro filters offer benefits far beyond what those basic options provide:

Double the Protection: Most filters only target chlorine. Auro tackles BOTH chlorine and rust for the healthiest shower possible (with the double filtration set up).

Advanced Technology: We use specialized filtration media, not just basic filtering, for truly transformative results.

Long-Term Value: While the upfront cost may be slightly higher, when you break it down, an Auro filter costs less than AED 3 per day (with the double filtration set up). That's a small investment for the significant improvement in your skin and hair health!

Think of it like choosing quality skincare – it's worth paying a bit more for better ingredients and results. Auro is the premium choice for your shower.

Isn't tap water already treated?

Yes, municipal water treatment is essential for making water safe to use. However, this treatment has its limits:

Chlorine's Purpose: Chlorine is added to kill bacteria, but it lingers even after the water reaches your home. This lingering chlorine is what disrupts your skin and hair.

Focus on Safety, Not Beauty: Treatment plants prioritize safety for consumption, not the cosmetic effects on skin and hair.

Dusty Environment: In the UAE, dust and sand can infiltrate even treated water. Additionally, older pipes in your building might release rust particles. Auro filters act as a final defense for the cleanest possible shower.

Does It Really Work?

How do I know the filter is working?
Chlorine Filter

First Use: You'll notice a subtle, refreshing fragrance in your shower.

After Two Weeks: Your skin will feel more moisturized, and your hair will be easier to manage.

With Consistent Use: Your skin and hair will regain their natural balance and healthy shine. This helps combat dryness, damage, and signs of aging.

Rust Filter

First Use: The water from your shower filter will feel clearer.

After Two Weeks: The filter media will gradually turn brown as it traps rust. This is a positive sign that it's doing its job!

With Consistent Use: Your skin will feel smoother with fewer breakouts. If you have light-colored hair, it will stay vibrant without rust stains.

Important Note: Individual experiences may vary depending on the starting condition of your water, skin, and hair.

Why does my filter change color?

Chlorine Filter: If the filtration gel changes color, it might indicate that it's reaching the end of its lifespan and needs replacement.

Rust Filter: The filter turning brown is a normal and positive sign! This means it's effectively trapping rust from your water.

Important Note: The rate at which the color changes depends on the quality of your water. Areas with harder water or higher rust levels may see faster filter changes.


Do I need a plumber to install it?

No plumber required: Installing your new Auro shower filters is incredibly simple. Here's why:

No tools required: Our filters are designed for easy installation – no tools needed. Forget about calling a plumber, this takes minutes.

Simple steps:

  1. Shake it up (Chlorine filter only): Give your chlorine filter a quick shake to activate it.
  2. Twist & Attach: Unscrew your old showerhead and attach the Auro filters between your shower head and the pipe.
  3. Enjoy! That's it! You're ready to experience the benefits of clean, purified water with every shower.

It's a straightforward process anyone can handle.

Are there different fittings for different showers?

Our Auro filters are designed with a universal fit, so they'll work perfectly with standard handheld showerheads.

While some of our customers have successfully attached them to rain or overhead showers, it may depend on the available space behind the showerhead.

Not sure if the showerhead is a fit? We offer a 30-day money-back guarantee for new customers, so you can try Auro filters risk-free!
If you have any questions, feel free to reach out to our support team on

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